Public offer
1. General provisions
1.1. This document is a public offer of the Internet store "Viento" (hereinafter - the "Seller"), located on the website https://vientome.com, regarding the conclusion of the Agreement for the purchase and sale of goods remotely (hereinafter - the "Agreement") under the conditions set out below .
1.2. Acceptance of this offer is the placing of an order by the Buyer on the Seller's website in the order specified in this offer.
1.3. By concluding the Agreement, the Buyer confirms that he is fully and completely familiar with and agrees with its terms, as well as with the fact that he is not deprived of the rights that he usually has, and is not limited in these rights in accordance with the legislation of Ukraine.
2. Subject of the Agreement
2.1. The Seller undertakes to hand over the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms of this Agreement.
2.2. This Agreement regulates the purchase and sale of goods in the online store, including:
- placing an order for the Product
- payment by the Buyer of the order
- delivery and transfer of the Goods to the Buyer
3. Placement of the Order
3.1. The buyer independently places an order in the online store through the "Basket" form, or by contacting the manager by phone or e-mail.
3.2. The Seller has the right to refuse to transfer the order to the Buyer in the event that the information provided by the Buyer at the time of placing the order is incomplete or raises suspicions about their validity.
4. Price and Payment
4.1. The price for each item of the Product is indicated on the website of the online store.
4.2. The Seller has the right to unilaterally change the price for any item of the Product.
4.3. The Buyer pays for the Goods in Ukrainian hryvnia by:
- Cash on delivery at the Nova Poshta branch
- Online card payments based on details
- Payment by cash or card upon pickup
4.4. For convenience and savings on commissions, we recommend using the Liqpay electronic payment system from PrivatBank.
5. Delivery and transfer of the Goods to the Buyer
5.1. The seller processes the delivery of the goods throughout Ukraine, except for the Autonomous Republic of Crimea and some cities of the Luhansk and Donetsk regions.
5.2. Delivery across Ukraine is carried out by the "Nova Poshta" service.
5.3. Delivery outside Ukraine is carried out by "Ukrposhta" and/or "Nova Poshta" service.
5.4. For orders over UAH 2,500, delivery within Ukraine is free.
5.5. Delivery across Ukraine:
- Delivery time: 1-3 working days from the moment of order confirmation.
- Delivery payment: Delivery is paid by the buyer. An additional fee is charged for money transfer (2% of the order amount + UAH 20).
5.6. International shipping is available to the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong (SA), Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal , Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, Great Britain, United States of America.
5.7. International shipping times and costs may vary. You can get up-to-date information on the New Post website or in our service center.
5.8. According to the rules of Nova Poshta, parcels are stored free of charge in the branch for 5 working days. Unclaimed orders will be returned to sender.
6. Return of the Goods
6.1. The buyer has the right to return the Goods of proper quality within 14 days from the moment of receipt of the Goods, if:
- The product was not used
- Product appearance, consumer properties, seals, labels are preserved
- There is a document confirming the purchase of the said Product
6.2. Goods are returned in accordance with the Return Policy posted on the Seller's website.
6.3. The return of the Goods of proper quality is carried out at the expense of the Buyer.
6.4. Accessories cannot be returned or exchanged.
6.5. To initiate the return process, the Buyer must contact the Seller by e-mail or through the feedback form on the website, indicating the order number, the name of the product and the reason for the return.
6.6. After receiving and inspecting the returned goods, the Seller will reimburse the funds within 10 working days in the same way as the payment for the goods was made.
6.7. The cost of returning the product to the store is not reimbursed.
6.8. The seller reserves the right to refuse to return or exchange the product if the terms of the return policy are not followed.
7. Liability of the parties
7.1. The Parties are responsible for non-fulfillment or improper fulfillment of obligations under this Agreement in accordance with the current legislation of Ukraine.
7.2. The Seller is not responsible for damage caused to the Buyer or third parties as a result of improper use of the Goods purchased in the online store.
8. Confidentiality and protection of personal data
8.1. By providing his personal data on the website of the online store when registering or placing an Order, the Buyer gives the Seller his voluntary consent to the processing, use and distribution of his personal data.
8.2. The seller uses the received personal data exclusively to fulfill the terms of this Agreement.
9. Other conditions
9.1. This Agreement is concluded on the territory of Ukraine and is valid in accordance with the current legislation of Ukraine.
9.2. All disputes arising between the Buyer and the Seller shall be resolved through negotiations. In case of failure to reach a settlement of the disputed issue through negotiations, the Buyer and/or the Seller have the right to apply for a resolution of the dispute to the judicial authorities in accordance with the current legislation of Ukraine.
9.3. The seller has the right to make changes to this Offer unilaterally by posting a new version on the website of the online store.
10. Details of the Seller
Name: Viento
Address: Ukraine, Kyiv, str. Yakova Hnizdovskoho 1A, Darynok, 1st entrance, GL-4
Personal identification number: 3727411295
Phone: +380955421249
Email: info@vientome.com
Date of last update: 31.08.2024